Contact us or report an issue | ACCC
Our phone operating hours are currently Monday to Friday 11 am to 3 pm AEST/AEDT, closed national public holidays.You can continue to make reports and enquiries through our online forms. Consumers. You can report a consumer issue or make an enquiry using our online form.; Phone 1300 302 502.; Businesses
Checking a business is genuine - ACCC
To check if a business has a valid licence, registration or permit, contact the relevant registration or licensing authority. Check business.gov.au for a list of business licences and permits that apply. The department that oversees fair trading laws in your state or territory can provide information on business licenses and registrations.
Consumer rights and guarantees | ACCC
Businesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Consumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Home | ACCC
Public hearings to help gain a more complete understanding of the key issues in the retail grocer sector and its associated supply chains are being livestreamed. Hearings started on 7 November and finish on 22 November. We will hear from senior executives from Aldi, Coles, Metcash, Woolworths, and ...
Scams | ACCC - Australian Competition and Consumer Commission
Types of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake online stores or classified ads to sell you a ...
Petrol price cycles in major cities - ACCC
The length of price cycles in Sydney, Melbourne, Brisbane, Adelaide and Perth has varied between city and over time. In 2023 the average duration of price cycles was around 6 weeks in Sydney and Melbourne, around 7 weeks in Brisbane, and around 2 weeks in Adelaide. Perth currently has regular weekly price cycles.
Report a consumer issue | ACCC
Report a consumer issue. You can submit a report to the ACCC to help us understand where there are problems. Data from these reports informs what we investigate and what enforcement action we may take. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. We focus on issues that can result ...
False or misleading claims | ACCC
What the ACCC does. We provide general guidance to businesses and consumers on how consumer law operates, including avoiding false or misleading claims. We accept reports from businesses and consumers about possible misleading or false claims. We use those reports to inform our education, compliance and enforcement work.
Card surcharges | ACCC
As a guide, the Reserve Bank of Australia has estimated average costs for different payment types: Eftpos: less than 0.5%. Visa and Mastercard debit: between 0.5% and 1%. Visa and Mastercard credit: between 1% and 1.5%. To accept these payment types, most businesses incur costs within these ranges.