The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI ...

Beyond the hype around AI, it’s just a technology that, like any other, can be used in many ways. Thinking about AI as a tool is useful when considering how it should be utilized in your organization.

Today, Zoom and Mitel announced a strategic partnership to integrate Mitel’s flagship UC platforms with Zoom Workplace. This unified communications and collaboration (UCC) solution addresses the ...

Most of the RCS/iOS18 excitement is about Android and iOS users getting better interop. This is nice, but the real excitement is how brands will leverage RCS.

The term customer journey generally refers to the sum of all interactions a customer has with a brand, product, or service. It includes both direct and indirect interactions, such as contacting ...

It’s a story AWS shared about its own 5G APIs. The wireless providers have been on this quest for some time. There’s the GSMA Open Gateway initiative to provide a framework of common network APIs ...

Today, Salesforce announced new AI agent features in Slack – i.e., Salesforce Agentforce is available within Slack – and that a new ‘Salesforce channel’ in Slack will connect Salesforce CRM records to ...

There are four key areas where communication tech pros can beef up their security protocols. See what they are and how to reduce your security risks.

With the spread of the International Building Code 2021, the requirements for emergency communication capabilities in buildings has changed. See what ...

Have you heard of IBC 2021? It’s more formally known as the International Building Code 2021, and it is a comprehensive set of regulations that governs the design, construction, and maintenance of ...

Also, Cognite launches a new AI definitive guide and RUCKUS and Nokia partner for AI-driven Wi-Fi/fiber solution.

NinjaTechAI Announces SuperGPT AI Assistant Upgrades NinjaTechAI has announced new upgrades to SuperGPT AI Assistant. These upgrades integrate multi-modal capabilities with users’ daily workflows. Pro ...