Net10 used to be a good company. No longer they have been put to the wayside as a cheap company with poor quality customer service. I have been hung up on, gone round and round to only end up in ...

The customer service is based in the Philippines and done remotely. Lately everything is a system error and you spend a lot of time being shuffled to "higher-ups". I ...

Think of data as the lifeblood of the company. IT, marketing, product and customer success all depend on it to understand ...

It looks like Koodo is joining its owner Telus and Rogers in raising prices for existing customers. A couple of posts on the r/Koodo subreddit show warning messages customers received about a ...

The current business landscape is competitive and fast-paced. To stand out among the competition, companies must be customer-centric. The customer experience must be at the center of every ...

A new offer of up to £150 to switch current account has been launched as competition between banks to tempt customers with cash incentives heats up. The “switch and stay” offer will mean people ...

A new offer of up to £150 to switch current account has been launched as competition between banks to tempt customers with cash incentives heats up. The “switch and stay” offer will mean ...

An image of a chain link. It symobilizes a website link url. Copy Link Microsoft is telling customers that it failed to consistently collect log data for several important cloud services ...

Researchers analyzed data from more than 1,000 customer-centricity transformation projects over the past 25 years. They found that only 15% of CEOs and sales teams have a customer-centric strategy.

"We're working closely with our fulfilment teams to get the outstanding orders out as quickly as we can and apologise for the current delays." The website also notes that contacting its customer ...

In fact, if you can keep just 10% more of your existing customers, you will easily double your revenue. So it may well be time to shift some of your marketing focus from finding and engaging new ...

After the referred individual has completed the switch to Octopus and their initial direct debit payment is successful, both the existing customer and the new one will be credited with £50.