Mitel ®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, today announced an expanded partnership that will bring leading generative ...

Artificial Intelligence AI agents are expanding the possibilities for business process automation and addressing the complex use cases that traditional Genera ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and ...

Ecommerce chatbots are becoming more popular for eCommerce brands worldwide, here are some uses cases that explain why.

and how they interact with their customer service channels. Without that, customers may simply refuse to engage, leaving ...

How AI-Driven Customer Insights Help Shape Product Roadmaps Imagine transforming your startup’s product roadmap with insights ...

The rapid rise of Artificial Intelligence (AI) is creating waves of excitement and fear across industries. As we see AI ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

Essential Ways to Build Your Facebook Business Page Facebook has more than 2 million monthly users from around the world.

Bojangles CIO Richard Del Valle witnessed the priority shift first hand as his team pivoted from operating as an infrastructure- to a guest-focused IT team.

One of the biggest challenges for any contact centre agent is being able to quickly and confidently provide the most helpful answer to the customer the first time they ask the question. Traditionally, ...

The newly upgraded AI marketing tool from JOYUP empowers restaurants to harness the power of customer data and grow online. By analyzing customer behavior, preferences, and dining patterns, the ...