As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

Amazon India has introduced Rufus, an AI-powered shopping chatbot, on its mobile app before the Great Indian Festival sale ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

As artificial intelligence (AI) continues to evolve, its influence on businesses is not only undeniable but also increasingly ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...

One of Australia’s biggest banks is reportedly trialling a ChatGPT-style AI chat bot that could soon replace thousands of ...

The customer was always king, but they seem to be emperor in today’s digital age. That makes excellent customer service the ...