These platforms take away the stress involved in setting up your chatbot to interact with customers. They take care of the complex technical aspects of running a chatbot, while you focus on the ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Striking the balance between technology and humanity is not just a leadership challenge—it is a strategic imperative for ...

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

In an era where artificial intelligence (AI) is redefining the boundaries of technology, the integration of AI-powered ...

While chatbots arrived on the customer connect scene as a boon, the going may not be too great right now. Various studies worldwide indicate that chatbots are not working for most customers ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents. A new report from the Consumer Financial Protection ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...