As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Amazon India has introduced Rufus, an AI-powered shopping chatbot, on its mobile app before the Great Indian Festival sale ...

T-Mobile US and OpenAI are creating an “intent-driven AI-decisioning platform" to 'revolutionize' customer experience.

As artificial intelligence (AI) continues to evolve, its influence on businesses is not only undeniable but also increasingly ...

Commonwealth Bank is trialling an artificial intelligence-based chatbot that could replace its call centre staff as the ...

The company created more than 110,000 seasonal job opportunities to meet its anticipated increase in customer demand during ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...