These platforms take away the stress involved in setting up your chatbot to interact with customers. They take care of the complex technical aspects of running a chatbot, while you focus on the ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Striking the balance between technology and humanity is not just a leadership challenge—it is a strategic imperative for ...

If we can guide our interns to become responsible professionals, what’s to stop us from doing the same with AI chatbots?

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

Many banks are introducing AI chatbots built to simulate humanlike responses, primarily to help cut the costs of human customer service agents. A new report from the Consumer Financial Protection ...

As artificial intelligence (AI) continues to evolve, its influence on businesses is not only undeniable but also increasingly ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...

The company created more than 110,000 seasonal job opportunities to meet its anticipated increase in customer demand during ...