These platforms take away the stress involved in setting up your chatbot to interact with customers. They take care of the complex technical aspects of running a chatbot, while you focus on the ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

Striking the balance between technology and humanity is not just a leadership challenge—it is a strategic imperative for ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

While chatbots arrived on the customer connect scene as a boon, the going may not be too great right now. Various studies worldwide indicate that chatbots are not working for most customers ...

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

As artificial intelligence (AI) continues to evolve, its influence on businesses is not only undeniable but also increasingly ...

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...