Momos, a customer engagement platform designed for businesses with multiple locations, has secured $10 million in Series A ...

Certinia's customers will be amongst the first to benefit from the productivity boost that Agentforce promises. Salesforce ...

Amazon India has introduced Rufus, an AI-powered shopping chatbot, on its mobile app before the Great Indian Festival sale ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

In today’s fast-paced business environment, the legal and customer service sectors are undergoing significant transformations ...

The technology will be trained on billions of data points from past customer interactions, including real-time network and ...

Striking the balance between technology and humanity is not just a leadership challenge—it is a strategic imperative for ...

As you navigate the exciting world of GenAI, remember that the goal isn't just to implement the latest technology.

The use of chatbots to sell stolen data demonstrates the difficulty the app has in preventing nefarious agents taking ...

A GlobalData survey found that 39% of all respondents would be quite or very comfortable having an AI tool decide the outcome ...

As artificial intelligence (AI) continues to evolve, its influence on businesses is not only undeniable but also increasingly ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...